RETURN ANSWERS
What if I need to return an item?
30 DAYS MONEY BACK GUARANTEE
If you are not 100% satisfied with the product that you purchased, opticsplace.com offers an exclusive 30-day refund policy to online/mail order customers only.
Non-defective items may be returned within 30 days of the shipping date. After 30 days, all items are no longer eligible for return. All returns are subject to a thorough inspection.
All unused item(s) must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories.
Prior to returning an item, please emailing us at webmaster@opticsplace.com
Opticsplace.com will reimburse up to $ 7.00 of your return shipping cost on all incorrect or damaged items. (Domestic orders)
Please allow 3 – 5 business days from the time they are received for returns to be processed.
Please do not tape or write anything on the item or package. We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or original box. We reserve the right to refuse any such returns.
If all original product packaging is not returned a 20% restocking fee will be incurred. If the condition of the goods and packaging material are not 100 percent complete and in mint condition, we reserve the right to increase the restocking fee.
Products returned totaling $ 500 or more may be subject to a 15% restocking fee.
Every product is fully guaranteed by the manufacturer, and the complete warranty is included with the product. The manufacturers warranty covers repair or replacement of defective parts, subject to the conditions set forth in the warranty. In the event you do need to return an item, there are a few simple steps to follow, and a couple of conditions.
Make sure all of the goods and packaging materials are full and complete. Any merchandise missing the original Universal Product Code (UPC) cannot be returned for any reason.
Once the product is in its original packaging, then pack it into a shipping box with plenty of packing material, and tape securely.
Upon delivery of any item(s), it is your responsibility to fully inspect the item to ensure it is not physically damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are acknowledging acceptance of the product physically as-is, and you will not be able to refute the charges for a physically damaged item from that point forward.
If the merchandise is damaged, make a notation on the delivery manifest and have the delivery person sign it as a witness to the damage.
If the merchandise is not damaged and you refuse delivery, then you are responsible for paying the shipping, handling and insurance charges both ways. A refund will be issued only for the cost of the product, and you will not be reimbursed for the shipping, handling and insurance charges.
What if the product is damaged or incorrect?
If you receive a product(s) that you did not ordered, please contact customer service at your earliest convenience by emailing us at webmaster@opticsplace.com.
If the merchandise is damaged, make a notation on the delivery manifest and have the delivery person sign it as a witness to the damage. Please refuse delivery and contact our customer service department immediately.
Please allow 3-5 business days from the time the item is received for returns to be processed.
All claims must be maid within 3 business days upon receipt for all damaged items.
What if I want to cancel an order?
Orders placed online may be cancelled within 24 hours of their purchase if the order has not been shipped. If the item(s) has been shipped you need to return the item and pay the shipping costs. (Please read the return policy carefully)
Warranty and repair policy
Warranties against defects in materials and/or workmanship are established and honored by the manufacturer for one year.
Return Credits
Opticsplace.com offers two options for crediting your returns.
a) Refund to Credit card: We will credit your credit card once the product(s) is received. Please allow 10-15 days for credit to be given. Depending on the posting cycle of your credit card your credit could take between one- two billing cycles to appear on your statement.
b) Store Credit: You can opt to receive a store credit once the items are received. You can redeem your store credit on any future purchase. Please allow 10-15 days for the store credit to be given.
Ordering & Payment Answers
What types of payment does Opticsplace.com accept?
Opticsplace.com accepts Visa, MasterCard, American Express, Discover and Paypal, as well as checks and money orders. However, we do not accept international credit cards, nor can we ship an order outside of the United States. If payment is made via check or money order, it will take ten 10 business days to process your payment. By submitting your credit card information, you give us permission to charge your purchases to the credit card you designate.
What happens if there is a typo in a product listing?
In the event a typographical error appears in the product listing or selling price, Opticsplace.com has the right to cancel or refuse any orders placed under the incorrect price. This can happen even if your order has been confirmed and your credit card charged. If you have been charged for a purchase that is canceled, Opticsplace.com immediately will issue a credit to your credit card account in the full amount of the charge.